BBVA Bancomer strengthens its virtual assistants offer by incorporating Alexa

Tuesday, February 12, 2019

By BBVA Bancomer

For BBVA Bancomer, the use of technology and innovation are pillars that seek to make life easier for people, developing solutions such as the virtual assistant, which streamlines processes that would normally take them more time to complete, thus seeking to generate greater value for people.

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In this sense, it announces the incorporation of Amazon's Alexa to its virtual assistants platform, giving customers an additional point of contact. To use it, it is necessary to activate the "skill" in the Business and Finance category and select BBVA Bancomer.

With the use of this virtual assistant it is possible to obtain information for the contracting of products, locate branches and ATMs by postal code, obtain the exchange rate of the dollar and the euro, as well as locate businesses that have promotions with credit cards BBVA Bancomer.

In this regard, Hugo Nájera Alva, general director of Business Development of BBVA Bancomer, stressed that the use of technology in everyday life has become so natural that it is already used unconsciously, and it is right where BBVA Bancomer wants be, at the precise moment in which the client needs the bank, providing the information in a natural and concrete way.

The objective of BBVA Bancomer is to facilitate its interaction with the bank to customers and non-customers, developing solutions that streamline processes that would normally take them more time to complete, thus generating an offer that provides greater value to people.

About BBVA Bancomer

BBVA Bancomer is a leading institution in Mexico in terms of portfolio and deposits. Your business model based on the client as the center of business and leveraged in the continuous

Innovation, as well as the best technology, allows it to offer banking services to 18.9 million customers. To offer a better customer service, it has the broadest banking infrastructure in the system, comprising 1,833 branches, 12,610 ATMs and 266,306 active point of sale terminals. The continuous investment in alternative channels to lasucursal has allowed to give fast, easy and secure access to financial services through digital banking to 7.1 million customers. Additionally, through the correspondent banks, it has been possible to increase the hours and points of sale in more than 33,000 stores and associated stores. On the other hand, Corporate Social Responsibility is a constant in the banking business and through the BBVA Bancomer Foundation, education, culture and care of the environment are fostered.

(Please note this is a machine translation of the original version.)